Do you mark up vendor costs?

No. Vendor services are billed at cost. Our value lies in oversight, coordination, and ensuring that work is performed to the highest standard.

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Will I receive financial reports for my yacht’s expenses?

Yes. Carbon and Onyx clients receive detailed monthly financial statements and budget tracking, while Teak clients receive simplified quarterly summaries.

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How are emergencies or unexpected repairs billed?

Emergencies are handled immediately, with owner authorization when possible. All related costs and invoices are presented with full transparency.

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Do you help with hiring and managing crew?

Yes. We assist with recruitment, training, payroll, and day-to-day management. Onyx clients enjoy complete crew oversight, including scheduling and HR support.

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Can you oversee payroll and compliance for my crew?

Absolutely. We ensure accurate payroll processing, tax compliance, and credential tracking for all crew members.

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Do you handle training or certifications?

Yes. We track, schedule, and coordinate required training and certifications to ensure your crew and vessel remain fully compliant.

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Do you handle insurance renewals and claims?

Yes. We oversee renewals, maintain active coverage, and manage claims on your behalf, ensuring timely resolution and minimal disruption.

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How do you track vessel documentation and registrations?

We maintain a master calendar of all vessel documentation — registrations, permits, licenses, and renewals — so nothing is ever missed.

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Will I have access to service and compliance records?

Yes. Every service performed and every document tracked is logged and accessible to you upon request.

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How often will I receive updates on my yacht?

Teak clients receive monthly condition reports, Carbon clients enjoy ongoing operational updates, and Onyx clients receive executive-level reporting tailored to ownership preferences.

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Who will be my main point of contact?

Each client is assigned a dedicated manager who serves as your single point of contact, ensuring consistency, discretion, and immediate response.

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Do you offer 24/7 support?

Yes. Carbon and Onyx clients receive round-the-clock support for emergencies, logistics, and owner requests.

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Do you work with international owners and non-resident clients?

Yes. Many of our clients live abroad or own vessels that cruise internationally. Our systems are designed for seamless global communication and oversight.

What types of vessels do you manage?

We specialize in the full spectrum of luxury vessels — from high-performance sportfishing boats to motor yachts and world-class superyachts. Each program is tailored to the size, complexity, and lifestyle demands of your vessel.

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How does yacht management benefit me as an owner?

Yacht ownership should be a joy, not a burden. By entrusting us with the operational details — from maintenance and compliance to crew oversight and financial management — you gain peace of mind, protect your investment, and maximize your time on the water.

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Do you only work with local boats, or do you manage vessels internationally?

While our roots are in the U.S., we manage vessels wherever they travel. Through our global vendor and service partner network, we provide seamless management both locally and abroad.

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Can I customize a program to fit my needs?

Yes. Our Teak, Carbon, and Onyx programs serve as foundations, but every yacht and owner is unique. We routinely tailor services to match your specific requirements, preferences, and cruising lifestyle.

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What’s the difference between the Teak, Carbon, and Onyx programs?

• Teak delivers essential management for maintenance, compliance, and day-to-day oversight.

• Carbon builds on Teak with financial reporting, 24/7 support, and elevated services for worry-free yachting.

• Onyx is our ultra-bespoke program, offering COO-level management for superyachts, including crew leadership, charter oversight, and global project supervision.

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Do I have to choose a program, or can I select services à la carte?

Most clients select a program for comprehensive coverage, but we can also provide services on a tailored, à la carte basis if that better suits your needs.

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What optional add-ons are available?

We offer a suite of enhancements such as fueling coordination, delivery captain services, itinerary design, brokerage consultation, and concierge-level guest services.

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Do you offer concierge or trip planning services?

Yes. From marina reservations to curated shore excursions, our team ensures every voyage is effortless and unforgettable.

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How are vendor invoices handled?

We coordinate directly with trusted, pre-vetted vendors. Invoices are reviewed for accuracy and transparency before being processed, with all costs clearly documented in your monthly statement.

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What is the process to get started?

After an initial consultation, we’ll guide you through our onboarding form to gather details about your vessel, preferences, and priorities. From there, your program is tailored and management begins immediately.

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What information do you need from me to begin managing my yacht?

We require vessel specifications, documentation, insurance details, and any existing service records. Preferences and owner priorities are also noted during onboarding.

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Can I switch between programs later if my needs change?

Yes. Many owners begin with one program and transition as their usage or vessel requirements evolve. Our services are flexible to grow with your ownership journey.